Privacy Policy

Last updated: 12th November 2025.

1. Introduction

This Privacy Policy explains how RELAX PROPERTY PERFECTED LIMITED (“we”, “our”, or “us”) collects, uses, and protects personal information when you use our website https://relaxproperty.co.uk (the “Site”).

We are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company name: RELAX PROPERTY PERFECTED LIMITED
Company number: 16766768
Registered address: 1 Mill House, Wrexham Road, Pontblyddyn, Mold, United Kingdom, CH7 4HU

We are the “data controller” of the personal information collected through this Site.

2. Information We Collect

We may collect and process the following personal information when you use our website or contact us:

Identity Data: First name and last name
Contact Data: Email address, phone number, and home address
Correspondence Data: Any information you include in your enquiry message
Technical Data: Automatically collected information such as your IP address, browser type, and device data (collected by Wix)

When you submit a contact form, your details are sent directly to our business email account and are not stored elsewhere on the website.

We do not knowingly collect data from anyone under 18 years of age.

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiry or request for services
To manage and deliver property-related services you request from us
To maintain our internal records and communications
To comply with legal obligations
To improve our website and business operations

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract: To take steps at your request before entering into a contract, or to perform a contract with you.
Legal obligation: To comply with our legal and regulatory obligations.
Legitimate interests: To operate, administer, and improve our services, and to communicate efficiently with clients and suppliers.
Consent: Where you have given us permission to share your data with third parties or to contact you for specific purposes.

5. Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to provide services you have requested or where legally required. Examples include:

Contractors and suppliers (e.g., tradespeople, builders, materials suppliers such as kitchen or bathroom providers, surveyors, or estate agents) who help us deliver services to you.
Professional advisers (e.g., solicitors, accountants, or insurers).
Service providers such as Wix (website hosting) and our email service provider.
Regulatory or legal authorities when required by law.

We will only share the personal information that is necessary for the purpose, and only with parties who are bound by confidentiality or data protection obligations.

If we intend to share your data with third parties for purposes other than delivering the service you requested (e.g., marketing), we will obtain your explicit consent beforehand.

6. How We Store and Protect Your Data

Our website is hosted on Wix, which uses secure servers and encryption (HTTPS) to protect your information.

When you submit an enquiry, your details are sent to our secure business email account, which is protected by password authentication and encryption provided by our email service provider.

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Typically, contact form messages are retained for up to 3 years unless ongoing communication or legal obligations require otherwise.

7. Your Rights

Under data protection law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict our processing
Request a copy of your data in a portable format
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at hello@relaxproperty.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies

Our Site is built on Wix, which may use cookies and similar technologies to ensure proper website functionality and to enhance user experience. You can manage cookie preferences through your browser settings. We do not use analytics or marketing cookies.

For more information, please see Wix’s Privacy Policy at https://www.wix.com/about/privacy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

RELAX PROPERTY PERFECTED LIMITED
1 Mill House, Wrexham Road, Pontblyddyn, Mold, United Kingdom, CH7 4HU
📧 Email: hello@relaxproperty.co.uk
🌐 https://relaxproperty.co.uk